Hi, I’m Bec Jones, a brand strategist and customer experience consultant passionate about helping service-based businesses stand out, connect with their audience, and thrive. With a background in Communication Design and extensive experience in branding, business operations, and customer-centric strategies, I specialise in transforming businesses into unique experiences that customers love and remember.

I’ve always believed in the power of strong branding and exceptional customer experience to drive business success. That belief guided me when I founded and built a successful group fitness and events business from the ground up. I led every aspect of the brand’s journey from creating its identity and designing the space to crafting a vibrant community and culture that set us apart. Under my leadership, the business grew into a thriving hub of health, fun and connection, known for its innovative programs, engaging events, and loyal customer base.

After successfully selling the business, I realised my true passion lies in helping other service-based businesses achieve the same level of success. Today, I work with entrepreneurs and business owners to create impactful brands and customer experiences that align with their values, captivate their audience, and fuel growth.

Whether you’re launching a new venture or elevating an existing one, I’m here to bring clarity, creativity, and strategy to every step of the journey.